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Articles tagged with: ITIL Value

22 Jul 2010 | Hank Marquis | No Comments | 973 views | Categories: ITIL, Professional Development

Based on a survey of ITIL practitioners and discussions group users, GamingWorks, a Netherlands-based company, gathered a list of the top types of resistances encountered by practitioners on ITSM improvement programs. Here are the top 10: lack of commitment from management people say they will do something, but don’t pessimistic view of ITIL and its effectiveness lack […]

15 Jul 2010 | Hank Marquis | No Comments | 819 views | Categories: ITIL, Professional Development, Service Management

I was reading an article on ITSM Portal this morning and was intrigued with a comment someone left. The commenter, named Ian, said this regarding ITIL and ITSM: There is a desperate need for a role based scheme that reflects within a service provider organization, spanning the customer and infrastructure management skills. ITIL has so far […]