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Articles tagged with: incidents and problems

19 Sep 2014 | Brady Orand | No Comments | 6,014 views | Categories: Project Management
How to Tell the Difference Between an Incident and a Problem

The concepts of incidents and problems can be confusing and I’m often asked “When does an incident turn into a problem?” The answer is, never.

14 Mar 2012 | Michael Scarborough | One Comment | 5,153 views | Categories: ITIL, Professional Development
Incidents and Problems – Workarounds

In my last post I discussed aspects of problem management in the context of a real-life situation regarding the first vehicle I owned. In that scenario, and throughout this series of posts, I’ve demonstrated a real-life situation from a standpoint of the incident and problem management processes that ITIL describes.