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Articles tagged with: incidents and problems

14 Mar 2012 | Michael Scarborough | One Comment | 2,672 views | Categories: ITIL, Professional Development
Incidents and Problems — Workarounds

In my last post I discussed aspects of problem management in the context of a real-life situation regarding the first vehicle I owned. In that scenario, and throughout this series of posts, I’ve demonstrated a real-life situation from a standpoint of the incident and problem management processes that ITIL describes.