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Articles tagged with: call routing

13 Dec 2010 | Robert Long | One Comment | 3,176 views | Categories: Cisco, CUCM, Technology, Unified Communications

In my last post, we considered one of the first tasks in traffic engineering: determining which calls will be traversing which links. We also explored a few ways you could collect the voice utilization data needed to complete the process of sizing a WAN link. Continuing on with our example, let’s say we collected the following […]

8 Dec 2010 | Robert Long | No Comments | 1,605 views | Categories: Cisco, CUCM, Technology, Unified Communications

One objective of the design process is ensuring the network has enough capacity to handle voice traffic. In this post, we’ll do a short example to illustrate the process involved. Let’s say you’re involved with planning a unified communications deployment for the Hokey Pokey Bottled Water Company. Their headquarters are located in Rochester, NY, and […]

19 Nov 2010 | Robert Long | No Comments | 20,357 views | Categories: Cisco, CUCM, Technology, Unified Communications
Handling Unwanted Callers

Most businesses that deal with the public have a need, from time to time, to block certain calls from coming into the network. For example, you may have a former customer making threatening calls to your office. There are a few ways to handle this problem. Option 1 — H.323 and SIP Gateways If you have an H.323 gateway, […]

17 Aug 2010 | Robert Long | One Comment | 2,072 views | Categories: Cisco, CUCM, Technology, Unified Communications

I recently came across an opportunity to use a relatively new feature in Cisco Unified Communications Manager (CUCM). Suppose you are the telecom administrator at a community hospital. During business hours, the Facilities Department is staffed and team members simply call the office to report facilities issues. After hours though, the office is unstaffed and […]