• During the economic downturn, many American companies saw months of staff reductions through layoffs and delays in hiring replacement workers for those who have retired or left the company. Many companies held off performing upgrades...

  • Courtesy of Cisco Systems To effectively plan and design a business video network, you must first understand the requirements for the particular type of business video you’ll be using. This brief overview of the five...

  • In my last post, we considered one of the first tasks in traffic engineering: determining which calls will be traversing which links. We also explored a few ways you could collect the voice utilization data...

  • One objective of the design process is ensuring the network has enough capacity to handle voice traffic. In this post, we’ll do a short example to illustrate the process involved. Let’s say you’re involved with...

  • When customers go beyond the basics and utilize applications like CUPS and UCCX, they really begin to unlock productivity and achieve the highest returns on their UC investment.

  • (This post is a continuation of a previous posting on What Annie and Alleys Have To Do With 9-1-1. I recommend at least skimming that post before taking on this one.) In a campus environment, the...

  • Designing for emergency calls is an important part of implementing a Unified Communications system.  In Canada and the United States, a system has been implemented to assist Emergency Telecommunicators (“dispatchers”) handling emergency calls. The system...

  • If you’ve taken a Cisco Unified Communications Manager course with me, then you’ve heard me say 80% of your CUCM problems can either be created or solved with partitions, calling search spaces, and translations. Let’s...

  • Perhaps as exciting as tile and grout cleaning are conference calls which drone on and on for hours.  (If you’ve been on one with me recently, I assure you I’m not talking about that call.) ...

  • image courtesy Cisco SystemsMore than a third of small business are using desktop IP phones today. If you want to join them, make sure you know your company’s answers to these seven key questions: 1....