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14 Jan 2011 | Randy Muller | One Comment | 11,207 views | Categories: Avaya, Cloud Computing, Programming, Technology, Unified Communications, Virtualization
Top 11 IT Skills for 2011

During the economic downturn, many American companies saw months of staff reductions through layoffs and delays in hiring replacement workers for those who have retired or left the company. Many companies held off performing upgrades to their current systems or delayed implementing new systems altogether. The good news is that the IT economic doldrums seems […]

20 Dec 2010 | Guest Authors | No Comments | 1,610 views | Categories: Cisco, CUCM, Presence, Technology, Unified Communications
Business Video Use Cases

To effectively plan and design a business video network, you must first understand the requirements for the particular type of business video you’ll be using. This brief overview of the five primary categories comes from Cisco’s white paper: Business Video Planning: Consider the User Experience and Operational Efficiency Many-to-Many, Real-Time Interactive, High-Definition (telepresence and high-definition […]

13 Dec 2010 | Robert Long | One Comment | 3,035 views | Categories: Cisco, CUCM, Technology, Unified Communications

In my last post, we considered one of the first tasks in traffic engineering: determining which calls will be traversing which links. We also explored a few ways you could collect the voice utilization data needed to complete the process of sizing a WAN link. Continuing on with our example, let’s say we collected the following […]

8 Dec 2010 | Robert Long | No Comments | 1,491 views | Categories: Cisco, CUCM, Technology, Unified Communications

One objective of the design process is ensuring the network has enough capacity to handle voice traffic. In this post, we’ll do a short example to illustrate the process involved. Let’s say you’re involved with planning a unified communications deployment for the Hokey Pokey Bottled Water Company. Their headquarters are located in Rochester, NY, and […]

29 Nov 2010 | Robert Long | No Comments | 1,344 views | Categories: Cisco, CUCM, Technology, Unified Communications
Call Parking

One feature which could get a lot of use in your organization is call park. If you’re not familiar with this feature, here’s a quick overview: User presses the Park softkey CUCM selects an available slot and “parks” the call there CUCM displays a message on the LCD informing the user which slot the call is […]

22 Nov 2010 | Robert Long | No Comments | 1,126 views | Categories: Cisco, CUCM, Technology, Unified Communications

When customers go beyond the basics and utilize applications like CUPS and UCCX, they really begin to unlock productivity and achieve the highest returns on their UC investment.

19 Nov 2010 | Robert Long | No Comments | 14,990 views | Categories: Cisco, CUCM, Technology, Unified Communications
Handling Unwanted Callers

Most businesses that deal with the public have a need, from time to time, to block certain calls from coming into the network. For example, you may have a former customer making threatening calls to your office. There are a few ways to handle this problem. Option 1 — H.323 and SIP Gateways If you have an H.323 gateway, […]

15 Nov 2010 | Robert Long | No Comments | 1,556 views | Categories: Technology, Unified Communications

(This post is a continuation of a previous posting on What Annie and Alleys Have To Do With 9−1−1. I recommend at least skimming that post before taking on this one.) In a campus environment, the ALI records associated with your service usually reflect the location where the service is physically terminated by the telco. In one […]

9 Nov 2010 | Robert Long | No Comments | 1,799 views | Categories: Technology, Unified Communications

Designing for emergency calls is an important part of implementing a Unified Communications system.  In Canada and the United States, a system has been implemented to assist Emergency Telecommunicators (“dispatchers”) handling emergency calls. The system is called Enhanced 9−1−1 (e911).  This system allows dispatchers to identify where the emergency call is originating from.  For the […]

1 Nov 2010 | Robert Long | No Comments | 1,078 views | Categories: Cisco, CUCM, Technology, Unified Communications

If you’ve taken a Cisco Unified Communications Manager course with me, then you’ve heard me say 80% of your CUCM problems can either be created or solved with partitions, calling search spaces, and translations. Let’s put that axiom to the test by addressing two common feature requests: system-wide and group speed dials. To start off, let’s […]