• In my last post, we considered one of the first tasks in traffic engineering: determining which calls will be traversing which links. We also explored a few ways you could collect the voice utilization data...

  • One objective of the design process is ensuring the network has enough capacity to handle voice traffic. In this post, we’ll do a short example to illustrate the process involved. Let’s say you’re involved with...

  • One feature which could get a lot of use in your organization is call park. If you’re not familiar with this feature, here’s a quick overview: User presses the Park softkey CUCM selects an available...

  • When customers go beyond the basics and utilize applications like CUPS and UCCX, they really begin to unlock productivity and achieve the highest returns on their UC investment.

  • courtesy Jaimie Duplass via photoxpress Most businesses that deal with the public have a need, from time to time, to block certain calls from coming into the network. For example, you may have a former customer...

  • (This post is a continuation of a previous posting on What Annie and Alleys Have To Do With 9-1-1. I recommend at least skimming that post before taking on this one.) In a campus environment, the...

  • Designing for emergency calls is an important part of implementing a Unified Communications system.  In Canada and the United States, a system has been implemented to assist Emergency Telecommunicators (“dispatchers”) handling emergency calls. The system...

  • If you’ve taken a Cisco Unified Communications Manager course with me, then you’ve heard me say 80% of your CUCM problems can either be created or solved with partitions, calling search spaces, and translations. Let’s...

  • Perhaps as exciting as tile and grout cleaning are conference calls which drone on and on for hours.  (If you’ve been on one with me recently, I assure you I’m not talking about that call.) ...

  • image courtesy Cisco SystemsMore than a third of small business are using desktop IP phones today. If you want to join them, make sure you know your company’s answers to these seven key questions: 1....