• One of the most challenging aspects of learning about service management in general, and specifically ITIL, is keeping all of the information straight. ITIL v3 consists of 5 core books with each book focusing on...

  • The Help Desk Institute (HDI) and the IT Service Management Forum (itSMF), which you are probably familiar with if you work in IT Service Management or ITIL, announced on Tuesday that they will work together...