• Many people’s first exposure to the ITIL best practices is in an ITIL v3 Foundation class. Attendees can expect several things, including: A thorough introduction to the ITIL v3 best practices Information about benefits often...

  • ITIL v2 discussed security very much as an afterthought and really included most of what was said about security in availability management. In fact, at one point well into the release of ITIL v2, a...

  • One of the most challenging aspects of learning about service management in general, and specifically ITIL, is keeping all of the information straight. ITIL v3 consists of 5 core books with each book focusing on...

  • The Help Desk Institute (HDI) and the IT Service Management Forum (itSMF), which you are probably familiar with if you work in IT Service Management or ITIL, announced on Tuesday that they will work together...