My last post described a CSI Register as defined by the ITIL Continual Service Improvement book. In this post, I will dig deeper into some additional aspects of a CSI Register. I will discuss three important factors to creating a successful and useful CSI Register: accountability, the link to service level management, and prioritization.
It’s difficult to make a case than any of the ITIL books are more important than any of the others. There are convincing arguments that can be made in support of any one of the five core books being the most important. While there are both things I like and things I don’t like about the current Continual Service Improvement (CSI) book, organizations that fail to properly attend to this aspect of service management are at a severe disadvantage.
Respondents to the survey were given the ability to enter free-form responses detailing specific organizational improvements that have occurred due to the knowledge gained in the pursuit of intermediate and advanced ITIL certifications. There were numerous specific improvements noted by the respondents. Some of the responses to this question included:
There is much debate in the IT world about the value of certifications to organizations, and this debate often includes the value of ITIL certifications to organizations. Value has intangible aspects, and it’s often difficult to adequately assess value. The survey assessed several aspects of the value of ITIL certifications to organizations by asking respondents how earning these certifications helped their employers.
Responses to the survey showed clearly that earning intermediate and advanced ITIL certifications is valuable to individuals. Of the 117 participants, 76.5 percent indicated that earning ITIL intermediate and advanced certifications made them more marketable compared to others in the job market. This is significant value because of recent economic conditions and the need for individuals to show that they have the credentials and experience that are significantly better than those they’re competing against for limited jobs.
In order to assess the value of ITIL certifications to individuals and organizations, a survey was created and targeted to individuals who have earned various ITIL certifications. The purpose of the survey was to assess both the tangible and intangible value of these certifications, and it focused on various ITIL Intermediate certifications and ITIL Expert. The value of ITIL Foundation was not assessed because that is a basic, common, entry-level certification.
The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology Infrastructure Library (ITIL®) is a set of best practices designed to describe common approaches that organizations can apply to regular activities conducted by information technology (IT) organizations. The current version of ITIL offers a series of professional certifications designed to attest to an individual’s level of competency in specific areas that ITIL covers, or to attest to an individual’s level of competency in the overall set of ITIL best practices.