ITIL Exam Prep Question of the Week

ITILqow02According to ITIL Continual Service Improvement, which of the following are the reasons for measuring?

  1. Improve, defend, optimize, request
  2. Validate, direct, justify, intervene
  3. Blame, defend, represent, distract
  4. Improve, support, replace, and defend

The correct answer is 2.

CSI specifically calls out the four reasons for measuring: to validate, direct, justify, and intervene.

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