A+ Question of the Week: Blue Screen Incident

AplusQOW5Which of the following is the appropriate way to recover from a blue screen incident?

  1. Click the OK button on the screen.
  2. Click the Restart button on the screen.
  3. Power-cycle the system.
  4. Press CTRL+ALT+DELETE to restart the system.

 

The correct answer is 3.

The only solution possible when a system halts on the blue screen is to power-cycle the machine. There is no active user interface for interacting with the system. The system can be configured to automatically restart on a system failure, in which case the reboot occurs without a power-cycle. However, in this case, the technician does not have much of an opportunity to observe the diagnostic information on the blue screen.

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