A+ Question of the Week: Assertive Communication

AplusQOW1Which of the following is a description of acceptable assertive communication?

    1. Explaining to an employee why the blame rests firmly with them
    2. Reporting coworkers to your supervisor as soon as you discover an issue
    3. Firmly but tactfully opening a line of communication with ineffective personnel
    4. Telling an associate when they are wrong without mincing words

The correct answer is 3.

Firm but tactful interaction is the tenet of assertive communication. The other options are too direct and insensitive or inappropriately involve the supervisor.

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