ITIL Exam Prep Question of the Week

Which of the following is NOT a characteristic of a process according to ITIL?

  1. Processes are performance driven and able to be measured
  2. Processes deliver specific results
  3. Processes deliver their primary results to a customer or stakeholder
  4. Processes are performed by a single function

The correct answer is 4.

Processes can help avoid the problem of functional silos by improving cross-functional coordination and control. Processes are performed across multiple functions.

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Related Courses
ITIL Foundation
ITIL Service Catalog

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