ITIL Exam Prep Question of the Week


Which of the following is the BEST definition of IT Service Management?

  1. The ability to align IT services with business processes
  2. A set of specialized organizational capabilities for providing value to customers in the form of goods and services
  3. Tangible resources and intangible capabilities
  4. The management staff of an IT Service Provider

The answer is 2.

ITIL defines IT Service Management as “a set of organizational capabilities for providing value to customers in the form of goods and services”

Resources
ITIL Exam Prep Mobile App

Related Courses
ITIL Foundation
ITIL Service Catalog

In this article

Join the Conversation