ITIL Exam Prep Question of the Week

Which of the following is NOT an example of proactive Problem Management?

  1. Rolling out a workaround to prevent incidents from occurring
  2. Analyzing incident trends to detect problems
  3. Identifying the cause of one or more incidents
  4. Analyzing system logs to spot potential causes of failure

The correct answer is 3.

Identifying the root cause is an example of reactive problem management.

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