ITIL Exam Prep Question of the Week

A snapshot of several configuration items in their state prior to the deployment is BEST defined as what?

  1. A known error
  2. An incident record
  3. A baseline
  4. A service improvement plan

 

The correct answer is 3.

A baseline is a snapshot at a point in time. A baseline might be taken prior to the deployment of a release and could be used as a back out point.

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Related Courses
ITIL Foundation
ITIL Service Catalog

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