Utilizing IT Roles for Cloud Success

In my last post I discussed standard roles. You want to utilize these roles to ensure you’ve considered each major set of cloud adoption tasks. Remember that each cloud model changes control, responsibility, and accountability but perhaps not liability. Here are a few things you should do:

  • Analyze the cloud solution you’re considering and your team and assign each role as appropriate. Review job descriptions and processes to ensure that they are clearly defined and the responsibilities are understood. Verify each role has recognized and approved authority to execute as you expect.
  • Assume current teams don’t fully understand their cloud roles and tasks. cloud’s service orientation is different than traditional IT. Determine who will be the consumer, provider, auditor, broker, and carrier for each cloud service model (SaaS, PaaS, IaaS) and delivery model (public, private, community, and hybrid) you’re considering.
    • Consider new skills. For example, financial engineering is a new activity with cloud. It includes choosing PaaS services to integrate. It also includes continuous cost/performance optimization.
  • Investigate how closely current teams align to the new roles and tasks. Perform gap analysis of the knowledge, skills, and abilities of each person or team. Ensure each person or team has the required resources and capabilities to accomplish the assigned activities.
  • Assess people or teams based on roles vs. current positions. Keep an open mind about shadow IT too. You may find that some roles and tasks fall outside of IT. Many business teams are already more skilled at cloud than traditional IT.
  • Start now by finding out who can best:
    • Negotiate relationships between cloud providers and cloud consumers and manage the use, performance, and delivery of cloud services [cloud Broker]
    • Conduct independent assessment of cloud services, operations, performance, and security [cloud auditor]
    • Provide connectivity and transport of cloud SaaS, PaaS, or IaaS from cloud providers to cloud consumers [cloud carrier]
    • For SaaS, include who’ll: 1) use applications and services for business process operations [cloud consumer] and 2) install, manage, maintain, and support the software application on a cloud infrastructure [cloud provider.] Remember that for SaaS, basic system administration is a consumer function.
    • For PaaS: 1) develop, test, deploy, and manage applications hosted on a cloud [cloud consumer] and 2) provision and manage cloud infrastructure and middleware for the platform consumers, and provide development, deployment, and administration tools to PaaS consumers [cloud provider]
    • For IaaS: 1) create, manage, and monitor services for IT infrastructure operations [cloud consumer] and 2) provision and manage the physical processing, storage, networking, and the hosting environment and cloud infrastructure for IaaS consumers [cloud provider]

Related Courses
Cloud Computing and Virtualization Foundations
Cloud Computing Essentials

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