ITIL Exam Prep Question of the Week

Which of the following BEST describes an Underpinning Contract?

  1. A legal agreement between a service provider and an external vendor
  2. An agreement between two internal departments of the same organization
  3. Any occurrence with service significance
  4. A metric used to establish a Service Level Agreement between a service provider and its customers

 

The correct answer is 1.

Underpinning Contracts are legal agreements between a service provider and an external third-party.

Related Courses
ITIL Foundation
ITIL Service Catalog

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