ITIL Exam Prep Question of the Week

Which of the following BEST describes a Problem?

  1. An interruption to normal service
  2. The unknown underlying cause of one or more incidents
  3. A proposed modification to an IT service
  4. A formal project to improve a service

 

The correct answer is 2.

Problems are the unknown, underlying causes cause of one or more Incidents.

Related Courses
ITIL Foundation
ITIL Service Catalog

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