ITIL Exam Prep Question of the Week

Which of the following BEST describes a Service?

  1. A means of delivering value to customers by facilitating outcomes that customers want to achieve without the ownership of specific costs and risks
  2. A means of delivering costs to customers, by facilitating outcomes that customers have paid for without the ownership of specific value and risks
  3. A means of nullifying risk to customers, by offering products that customers want without the ownership of specific infrastructure items
  4. A means of delivering best practice to customers, by facilitating outcomes that customers want to achieve.

 

The correct answer is 1.

A service provides value while taking away the ownership of specific cost and specific risk.

 

Related Courses
ITIL Foundation
ITIL Service Catalog

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