Your company has undertaken a quality program that focuses on involving everyone in the organization, manager and workers, in an integrated effort toward continuous improvement at every level. Which program is this?
- Six Sigma
- TQM (Total Quality Management)
- QFD (Quality Function Deployment)
The correct answer is 2.
The scenario in the question describes Total Quality Management; therefore, TQM is correct. TQM is a process that encourages companies and employees to focus on continuous improvement, thereby improving the quality of their business practices and products.