ITIL Question of the Week

Which of the following correctly defines an Operational Level Agreement?

  1. An agreement between an IT Service provider and its customers
  2. An agreement between an IT Service provider and another part of the same organization
  3. An agreement between an IT Service provider and a third-party supplier
  4. An agreement between an IT Service provider and a software vendor

The correct answer is 2.

An Operational Level Agreement is an agreement between two parts of the same organization.

Related Courses
ITIL Foundation
ITIL Service Catalog

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