ITIL Question of the Week

Which of the following is NOT a responsibility of Service Level Management?

  1. Define effective agreements between the service provider and its customers
  2. Regularly review agreements between the service provider and its customers
  3. Establish and handle a formal complaints and compliments process
  4. Create a plan that describes how IT Service Continuity will be aligned with overall business continuity

 

The correct answer is 4.

Establishing a plan for aligning IT Service Continuity and business continuity plans is the responsibility of the IT Service Continuity Management process.

Related Courses
ITIL Foundation
ITIL Service Catalog

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