Dealing with Difficult People: The Staller

by Jaimie Duplass via PhotoXpress

Aahh, the Indecisive Staller. They don’t want to upset anyone, which really means that they want to please everyone. In their mind, the way to accomplish this is to never make a decision, which ends up upsetting everyone!

They don’t want to take a stand. Instead, they take the attitude that if they just leave the issue alone, it will go away. Yes, quite often it will go away, but only because someone else will have done the work, and now they’re mad too!

One way of helping them is to discuss the benefits of deciding. Talk about all the good that comes through getting off the fence and making a decision: work actually is accomplished, people are happy, morale will go up, projects will be able to move forward, and they get to continue drawing a paycheck!

Another thing you can do is discuss a few options with them. This is basically the old salesman trick. Instead of saying, “Would you like to buy the vacuum cleaner today?” you say, “Which of the vacuum cleaners will you be buying today, the red one or the blue one?” What you are doing is narrowing down their options and forcing them to make a decision.

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