Finding Cisco UC Documentation

We’ve all been there – you’re staring at a configuration screen wondering exactly what that field is for, or you’re in the middle of setting up a feature and cannot remember what else needs to be done. There’s plenty of documentation available, but it helps if you know where it is.

To begin with, most fields in CUCM are hyperlinked, so you can click on the field name and a pop-up window will appear with more information about that field. In many cases, you’ll also see a help menu on the menu bar with additional documentation. Sometimes, though, you want to know even more.

A good place to start is the documentation roadmap for your particular version of Cisco UCM.  While the structure of the Cisco website is subject to change, at the moment, you find the documentation roadmap by following this path:

Products & Services > Voice & Unified Communications > the “All Products” tab > Click on the link for the product in question

Once you’ve opened the product page, you’ll see a text box labeled “Support.”  Follow the “General Information” hyperlink, then “Documentation Roadmaps.”

The nice part about the documentation roadmap is how it gives you not only a link to the document, but also a brief description of what the manual contains. Here are a few of the documents you might want to consider downloading and having on your e-bookshelf.

  • Release Notes: You probably already downloaded and read these before you ever installed the system.  These documents are full of little gems of knowledge like what’s new in this release, known bugs, caveats, and the like.
  • Features & Services Guide: This is probably my favorite set of documentation. In addition to listing the various features of the system, you also get a high-level listing of the steps required to configure that feature and sometimes a list of known interactions/dependencies which you should keep in mind. I also like the definitions section which provides a more detailed explanation of the various fields than the online help often does.
  • Administration Guide: This guide provides the more detailed, task-oriented, instructions you might need on any given day. It has some of the most detailed field descriptions found anywhere in the documentation suite. The most important parts of this guide, however, are the caveats which appear at the end of section; little things you might have forgotten such as a reminder to delete the orphaned directory numbers after deleting a voicemail port.

Author: Bob Long

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