At one point, Microsoft and the Help Desk Institute (www.ThinkHDI.com) had combined forces to develop and deliver the MCITP: Enterprise Desktop Support Technician 7 certification. The MCITP: Enterprise Support Technician 7 was developed to identify quality help desk support professionals who had deep technical expertise (validated by Microsoft) and also possessed strong customer service skills (validated by HDI, an industry-recognized standards body that promotes best practices).
Well – the news now is the Help Desk Institute (HDI) certification is NOT required to earn the new MCITP: Enterprise Desktop Support Technician 7 credential. Previously, this had been a requirement, now it is not. The requirements for you to earn the MCITP: Enterprise Desktop Support Technician 7 credential is:
•70-680: TS: Windows 7, Configuring
•70-685: Pro: Windows 7, Enterprise Desktop Support Technician
Good news, these tests are available at a Prometric testing site
Now, if want to upgrade TO the Enterprise Desktop Support Technician certification, then you will must hold at least one of the two certifications:
•MCITP: Enterprise Support Technician (Windows Vista)
•MCDST (Windows XP)
In this case, then you will need to take but one exam: 70-682: Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician. This upgrade exam is not available yet as it has a planned release in the February/March time frame. Keep reading here and I will keep you posted when more details are available.
All is not lost here though (well, not really lost – just not established) – Microsoft is looking to explore new partnership opportunities with other certification programs (including HDI), they just don’t have any new certifications to report at this time.
Keep reading here for more information on the EDST Certification and for more news on other MS certifications.