Microsoft and HDI Announce New Windows 7 Desktop Support Certification

Here is an interesting idea from Microsoft…

Microsoft announced a partnership with the Help Desk Institute (www.ThinkHDI.com) to deliver MCITP: Enterprise Desktop Support Technician 7.  This is in preparation for the availability of Windows 7 in late October.  The MCITP: Enterprise Support Technician 7 is designed to identify quality help desk support professionals with deep technical expertise (validated by Microsoft) and strong customer service skills (validated by HDI, an industry-recognized standards body that promotes best practices).  MCITP: EST7 is available to new candidates and candidates who are upgrading from MCITP:EST or MCDST.

MCPs who earn the credential will have full access to MCP benefits and resources. Along with the MCITP: EDST7 certification, Microsoft will also be offering an MCITP: Enterprise Desktop Administrator 7 certification designed to validate your ability to deploy operating systems and desktop applications, and to manage the client lifecycle in the enterprise. So, whether you’re working behind the scenes deploying desktop operating system and applications to the desktop, or on the front lines in the help center working with customers to solve problems, Microsoft has a certification to help you stand out from the crowd.

Windows 7

MCITP certification Prerequisites Required exams
MCITP: Enterprise Desktop Support Technician 7 

Microsoft is partnering with HDI to offer a certification that validates both your technical skills and your ability to operate effectively in a support center.

Learn more about HDI

Exam 70-680: TS: Windows 7, Configuring 

Plus one of the following:

HDI: Support Center Analyst

or

HDI: Desktop Support Technician

Exam 70-685: PRO: Windows 7, Enterprise Desktop Support Technician (available late 2009)
MCITP: Enterprise Desktop Administrator 7 

Validates your ability to deploy operating systems and desktop applications, and to manage the client life cycle.

Exam 70-680: TS: Windows 7, Configuring Exam 70-686: PRO: Windows 7, Desktop Administration (available late 2009)

Windows Vista

MCITP certification Prerequisites Required exams
MCITP: Enterprise Support Technician 

Validates your ability to deploy Windows Vista, manage security, and troubleshoot network issues.

Exam 70-620: TS: Windows Vista, Configuring Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians
MCITP: Consumer Support Technician 

Validates your expertise and skill set in a job role that supports a broad range of issues on client operating systems, desktop applications, mobile devices, networking, and hardware support. This certification is right for you if your interest lies in home user or consumer retail support.

Exam 70-620: TS: Windows Vista, Configuring Exam 70-623: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

Chart courtesy of Microsoft Learning

Clarification about Windows 7 and Help Desk Institute certifications

There was some confusion and concern from people about Microsoft’s MCITP: Enterprise Desktop Support Technician 7 announcement.  It seems that many Microsoft Professionals were concerned about the requirement to acquire an HDI certification in order to achieve this particular certification

Please note that this is not the only MCITP credential for Windows 7—there’s also an MCITP: Enterprise Desktop Administrator 7, which does not include customer service skills in among the skills it validates (and therefore does not have an HDI component). So for those of you who want a well-rounded technology + soft skills credential, there’s MCITP: EDST7, and for those of you that just want the Windows 7 piece, there’s MCITP: EDA7.

-Randy Muller

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2 comments

  1. David Reply

    So, excluding any Windows 7 exam study materials, and passing all exams the first attempt, the Enterprise Desktop Administrator 7 certification would cost $445. If you add the HDI online class, it’s $1075. Add the Win7 exam materials and good luck getting most employers to bite on that.

    You would be better off going down the server track and getting a salary significantly higher than this would get you for a comparable cost.

  2. Neil Reply

    Microsoft is no longer requiring the HDI to get the MCITP: Enterprise Desktop Support Technician 7 certification. The only requirements are passing two exams (70-680 & 70-685). Updated information on the MCITP:EDST7 certification can be found on the Microsoft web-site at the link below:

    http://www.microsoft.com/learning/en/us/certification/cert-windowsclient.aspx#tab3