22 Jul 2014 | Brady Orand
ITIL Newbie Mistake #11: Thinking You’re Done. Ever.

As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.

When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.

In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.

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21 Jul 2014 | Guest Authors | Certification, PMP, Project Management
PMP Exam Prep Question of the Week

If PV = $10,000, EV = $9,000, and AC = $9,000, what is the CV?

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18 Jul 2014 | Johnny Bass | CCNA, Certification, Cisco, Routing & Switching
CCNA R&S Exam Prep Question of the Week

Which of the following are characteristics of the 802.1Q protocol?

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16 Jul 2014 | Johnny Bass | Cisco, Networking, Spanning Tree Protocol
Why Spanning Tree Should Be Dead But Isn’t

Spanning Tree Protocol (STP) is dead, or at least it should be. It’s too slow to converge when there’s a change, and it causes issues with performance because there is only one forwarding path. It was developed in 1985 by Radia Perlman at Digital Equipment Corporation to allow for redundant paths within a Layer 2 topology, which was great in 1985. In fact, it was huge! So much so, that it was later standardized by the IEEE as 802.1D, and we’ve been living with it ever since.

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15 Jul 2014 | Dan Stober | Business Analysis, Project Management
Q&A: The Project Manager as Business Analyst

Attendees of our June 26, 2014, webinar “The Project Manager as Business Analyst” had a lot of great questions for PMP-certified Global Knowledge instructor and webinar host, Dan Stober. So great, in fact, we decided to share them, along with Dan’s great answers.

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15 Jul 2014 | Brady Orand | Certification, ITIL
ITIL Newbie Mistake #10: Expecting a Tool to Do the Work

As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL Foundation course has become very popular, because it covers the concepts of managing IT as a set of services.

When students take the ITIL Foundation course, they often leave the classroom excited about how they can adjust the way they work to help the business meet its needs. Many times, this excitement is coupled with the desire to act immediately to show what they’ve learned from the course. This desire for immediate action can often produce negative results.

In this series, we’re taking a look at some of the common mistakes people make after they complete their ITIL Foundation course.

continue
ITIL Exam Prep Question of the Week

What should be invoked if a normal change fails?

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